July 2010

Advanced analytics rises and takes the spotlight. We delve into how it will change the future of outsourcing by leading providers to revenue-enhancement and cost-reduction results. Read more about it on page 18.

Outsourcing rises as an industry and shares this success to society. In this year’s annual Outsourcing World Summit, the International Association of Outsourcing Professionals (IAOP) inducted three individuals for their unique leadership into the prestigious Hall of Fame. Turn to A Legacy for Tomorrow’s Outsourcing on page 26.

Outsourcing relationships rise above tough challenges. In 10 Ailments of Outsourcing Relationships (page 36), not only do we give the most common flaws in a business model and relationship but also factual examples and ways to prevent them

Women rise from poverty. The growth of outsourcing as an industry provides women in the poorest parts of the world digital jobs, thus giving them freedom from poverty-level wages. Check out page 43.