September 2011

In this issue, first, we are going to look at a recent trend: rural sourcing. You can read more about rural sourcing industry – as submitted by Ashley Gross from RSI on page 14.

On page 20, you’ll find more information on key factors you need to keep in mind when planning outsourcing engagements. Baker & McKenzie conducted a survey to benchmark those factors that are perceived to cause the greatest loss of value in outsourcing deals.

On page 26, we will look into next-generation service delivery models for consumer packaged goods (CPG) organizations. Lessons learned apply beyond CPG companies and we hope you find them useful in whatever industry you do business.

We round out the issue with looking into a great article by Thunderbird School of Global Management who has been ranked #1 in International Full-time MBA for 16 years (U.S. News and World Report). They show us why the world in some ways is actually not so “flat.” You can read the whole story on page 34.