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Ask MagCloud: Upload & Publish

What does it mean if my PDF upload failed because "Couldn't open PDF—might be corrupt or password protected" or "Can't modify PDF—password protected"?

It is possible to lock a PDF during its creation, and MagCloud cannot accept locked PDFs. If you get either of the above messages after uploading your file, check the security tab when exporting your publication as a PDF to ensure no boxes are checked requiring a password to open or edit the file. Disabling this option should allow you to upload your PDF to MagCloud without seeing either of the above messages. For more information, please see the downloadable instructions on our PDF Design Resources page for the software you are using to create your PDF.

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