Ask MagCloud: Ordering & Checkout

Ordering & Checkout

11-13 of 13 answers

How many members can I add to an address group?

There is no technical limit to the number of recipients you can add to an address group, however single transactions are limited to USD$10,000, and a transaction will be rejected if the order total exceeds this amount.

Can I upload a mailing list to add to my MagCloud address book?

At the moment, you cannot upload a mailing list through the MagCloud website, but that is a feature we hope to offer in a future site update. In the meantime if you have a large mailing list and are getting close to order time, please send us a request from our Contact Us page and we'd be happy to assist you. Please be prepared to provide your list in a CSV (comma separated value) and plan ahead to give us 7 business days to handle the import before you need to place your order.

What is this $1.00 charge on my credit card statement?

When you place your first order with us, we may contact your credit card's issuing bank to confirm that your credit card is a valid number, and has not been reported as lost or stolen. This is communicated via a $1.00 authorization. We do not actually proceed with this charge, it is simply one of the security measures we use to protect our customers.

Occasionally, a bank may hold this $1 authorization on a customer's card for up to 7-10 business days before it is removed. You will need to contact your bank if you wish to have this authorization removed before that timeframe.