Ask MagCloud: Ordering & Checkout

Ordering & Checkout

11-15 of 15 answers

How many members can I add to an address group?

There is no technical limit to the number of recipients you can add to an address group, however single transactions are limited to USD$10,000, and a transaction will be rejected if the order total exceeds this amount.

Can I upload a mailing list to add to my MagCloud address book?

At the moment, you cannot upload a mailing list through the MagCloud website, but that is a feature we hope to offer in a future site update. In the meantime if you have a large mailing list and are getting close to order time, please send us a request from our Contact Us page and we'd be happy to assist you. Please be prepared to provide your list in a CSV (comma separated value) and plan ahead to give us 7 business days to handle the import before you need to place your order.

Sales tax exemption process

If you are ordering for a tax exempt institution, or have a valid reseller's certificate, you can apply to have US sales tax automatically omitted from future orders by following the steps below. (If you live in Europe and are VAT exempt, please see our VAT article).

  • Please review this information carefully. Incomplete or incorrect submissions will be rejected.
  • Please submit your request and wait for approval BEFORE placing any orders you wish to be tax exempt. We are unable to refund tax on prior/existing orders. 

1. Create a dedicated tax exempt MagCloud account

  • Create a MagCloud account (or use your existing MagCloud account) which will be exclusively for your business's or institution's qualifying tax exempt or resale purchases.
  • This account must not be used for personal purchases once we designate it as a tax exempt/reseller account.

2. Prepare your documents

Scan your valid state-issued tax exempt certificate or resale certificate and save as a PDF.

3. Submit your application

Follow these steps carefully. Incomplete or incorrect applications will be rejected.

Send an email to support@magcloud.com and include ALL THREE of the following:

  1. Your valid and completed documentation.
  2. The subject line of Tax exempt account request
  3. The following message in its entirety, with your user name and account email address where specified:
    • I am requesting tax-exempt or reseller status for the MagCloud account of [USER NAME HERE], which is under the email address of [ACCOUNT EMAIL HERE]. I agree that once this account is set to tax-exempt or reseller status, it will only be used for qualifying tax-exempt or resale orders for the business or organization named in the documentation I have provided. I understand that personal purchases must not be made under the tax-exempt or reseller account and that any misuse may result in suspension of said account. I  agree to provide updated documentation before my tax-exempt or reseller certificate/status expires, or if/when it expires or is revoked, or as requested by MagCloud.

By submitting your request, you agree, as above, that you will:

  • use the account in question only for qualifying purchases,
  • use a separate account for personal purchases, 
  • provide updated documentation showing your continued tax-exempt or reseller status as needed, and 
  • notify us of any changes to your tax-exempt or reseller status.

4. Wait for MagCloud to process your request

  • MagCloud will then process your request and keep your request and documentation on file.
  • Processing will take approximately 5 business days from the day we receive your properly-completed request and the required documentation.
  • Do not place your order before your application has been approved. We are unable to refund tax on orders already placed.
  • Incorrect or incomplete paperwork or requests will delay the process, so follow the steps above carefully. 
  • Once your account has been designated as a tax exempt/reseller account, MagCloud will send you an email to confirm the change. You will then no longer see sales tax applied to orders under that account.

Please let us know if you have any questions regarding this process. If you are requesting a VAT exemption, please review this information.

VAT exemption process

If you have a valid VAT number, you can apply to have VAT automatically omitted from future orders by following the steps below. (If you live in the USA and would like to request tax exempt status, please see our tax exempt process).

1. Create a MagCloud account that will only be used for VAT exempt purchases.

You can also use a current MagCloud account, as long as you only make VAT-exempt purchases with it. This account must not be used for personal purchases once we designate it as VAT exempt.

2. Send an email to support@magcloud.com with the following information:

  • Subject line: VAT-exempt account request
  • Your VAT number and country. For example: Austria, U11111111.
  • The following message in its entirety, completed as shown:
    • I am requesting VAT-exempt status for the MagCloud account of [USER NAME HERE], which is under the email address of [ACCOUNT EMAIL HERE]. I agree that once this account is set to VAT-exempt, it will only be used for qualifying VAT-exempt orders. I understand that personal purchases must not be made under the VAT-exempt account and that any misuse may result in suspension of said account. I  agree to notify MagCloud if my VAT-exempt status changes, or as requested by MagCloud.

3. By submitting your request you agree, as indicated above, that you will:

  • use the account in question only for qualifying purchases and
  • use a separate account for personal purchases and
  • provide updated status or documentation showing your continued tax-exempt status as needed

4. MagCloud will then verify your VAT information and process your request. We will keep your request on file. Processing will take approximately 5 business days from the day we receive your request and the required documentation.

  • Do not place your order before your application has been approved. We are unable to refund VAT on orders already placed.
  • Incorrect or incomplete paperwork or requests will delay the process, so follow the steps above carefully.

5. Once your account has been designated as VAT-exempt, we will send an email to confirm the change. You will then no longer see VAT applied to orders under that account.

Please contact us if you have any questions regarding this process.

What is this $1.00 charge on my credit card statement?

When you place your first order with us, we may contact your credit card's issuing bank to confirm that your credit card is a valid number, and has not been reported as lost or stolen. This is communicated via a $1.00 authorization. We do not actually proceed with this charge, it is simply one of the security measures we use to protect our customers.

Occasionally, a bank may hold this $1 authorization on a customer's card for up to 7-10 business days before it is removed. You will need to contact your bank if you wish to have this authorization removed before that timeframe.